Highest scored on our rubric: HelloRoam (4.6/5)Compare eSIM Providers for Puerto Rico: Feature Matrix (2026)
Feature matrix
Puerto Rico Provider Feature Matrix
5 providers scored across 5 weighted dimensions for Puerto Rico.
Score Breakdown by Dimension
| Dimension | Weight | HelloRoam | Airalo | Holafly | Nomad | Saily |
|---|---|---|---|---|---|---|
| Coverage | 20% | 4.5 | 4.9 | 4.3 | 3.9 | 4.0 |
| Pricing | 20% | 4.4 | 4.1 | 4.5 | 4.8 | 4.0 |
| Network Generation | 20% | 4.3 | 4.4 | 4.2 | 4.3 | 4.4 |
| App Quality | 20% | 5.0 | 4.7 | 4.1 | 3.9 | 4.5 |
| Support | 20% | 5.0 | 4.2 | 4.7 | 3.9 | 4.1 |
| Weighted Total | 100% | 4.64 | 4.45 | 4.35 | 4.15 | 4.20 |
At a Glance
| Attribute | HelloRoam | Airalo | Holafly | Nomad | Saily |
|---|---|---|---|---|---|
| Founded | 2025 | 2019 | 2017 | 2020 | 2023 |
| HQ | United Kingdom | Singapore | Murcia, Spain | Santa Clara, CA | Vilnius, Lithuania |
| Support Channels | Live chat + WhatsApp + email | Email + in-app chat | 24/7 chat + email | Email only | Email only |
| Refund Policy | 180-day refund | 14-day refund | 180-day refund | 30-day refund | 30-day refund |
| Starting Price | $3.50 | $4.50 | $2.99/day | $3.00 | $3.99 |
Coverage
Puerto Rico eSIM Carrier Routing
Carrier Routing per Provider
| Provider | Carrier Partner | Network Type | Coverage score (0-5, our rubric) |
|---|---|---|---|
| HelloRoam | Claro | 5G | 4.5 |
| Airalo | Claro | 5G | 4.9 |
| Holafly | Claro | 5G | 4.3 |
| Nomad | Claro | 5G | 3.9 |
| Saily | Claro | 5G | 4.0 |
Network Count and Types
Puerto Rico has 1 mobile network: Claro. Network types present: 5G.
Regional eSIM Alternative
Puerto Rico-only plans are priced for one country. Regional plans spread the cost across borders. Puerto Rico single-country entry: $3.08 (1GB). Neighbor entry-level prices: Anguilla: $9.25 (1GB); Antigua and Barbuda: $10.98 (1GB); Bahamas: $13.50 (1GB); Barbados: $9.07 (1GB). Buying individual plans for all 5 countries totals $45.88 minimum. HelloRoam, Airalo and Holafly sell multi-country bundles that put several destinations on one eSIM; Nomad and Saily sell single-country plans only. Bundle country lists differ, so check that Puerto Rico and the stops above are on the one you are offered, then price it against that $45.88 total.
Pricing
Puerto Rico Price Tiers
Fixed Data Plan Pricing
| Tier | HelloRoam | Airalo | Holafly | Nomad | Saily |
|---|---|---|---|---|---|
| 1GB | $3.15 | $3.08 | $2.69 | $2.70 | $3.59 |
| 3GB | $9.45 | $8.12 | $8.07 | $8.10 | $10.77 |
| 5GB | $15.75 | $13.54 | $13.46 | $13.50 | $17.96 |
Airalo prices from live data. Other provider prices are estimated from published starting rates. Actual rates vary.
Per-GB Value Analysis
The cheapest per-GB rate for Puerto Rico is $2.71/GB at the 1GB tier ($3.08 total). Larger data tiers typically reduce the per-GB cost. A 20GB plan often delivers 30-50% lower per-GB rates than a 1GB plan for the same destination.
Network data
Puerto Rico eSIM Network Profile
Carrier Routing by Provider
| Provider | Carrier | Type | Network score (0-5, our rubric) |
|---|---|---|---|
| HelloRoam | Claro | 5G | 4.3 |
| Airalo | Claro | 5G | 4.4 |
| Holafly | Claro | 5G | 4.2 |
| Nomad | Claro | 5G | 4.3 |
| Saily | Claro | 5G | 4.4 |
Support
Which Support Channels Each Provider Runs
Support Channels by Provider
| Provider | Channels | Real-time channel | Support score (0-5, our rubric) |
|---|---|---|---|
| HelloRoam | Live chat + WhatsApp + email | Live chat + WhatsApp | 5.0 |
| Airalo | Email + in-app chat | In-app chat | 4.2 |
| Holafly | 24/7 chat + email | 24/7 live chat | 4.7 |
| Nomad | Email only | None published | 3.9 |
| Saily | Email only | None published | 4.1 |
Refund and Guarantee Policies
| Provider | Guarantee |
|---|---|
| HelloRoam | 180-day refund |
| Airalo | 14-day refund |
| Holafly | 180-day refund |
| Nomad | 30-day refund |
| Saily | 30-day refund |
Activation and Setup Experience
Five providers, five activation flows. Each connects to Puerto Rico's network differently. HelloRoam: QR code via email. 4 steps, approximately 3-5 min to complete. Connects to Claro in Puerto Rico. Airalo: QR code or direct install. 4 steps, approximately 3-5 min to complete. Connects to Claro in Puerto Rico. Holafly: QR code via email. 4 steps, approximately 5-8 min to complete. Connects to Claro in Puerto Rico. Nomad: QR code or manual APN. 4 steps, approximately 4-6 min to complete. Connects to Claro in Puerto Rico. Saily: Direct in-app install. 4 steps, approximately 2-4 min to complete. Connects to Claro in Puerto Rico. All providers connect to Puerto Rico's 5G network where available after activation. Install before departure to skip airport setup delays. All 5 providers allow pre-trip installation.
Head-to-head
Two Providers, One Puerto Rico Trip: Side-by-Side Analysis
Two of the five providers in our Puerto Rico matrix are HelloRoam and Nomad. Here is where they diverge.
HelloRoam routes through Claro (5G) in Puerto Rico. Nomad connects via Claro (5G). Same carrier: signal quality and coverage area are identical. The comparison shifts to pricing and support.
Puerto Rico plans range from $3.08 (1GB) to $13.54 (5GB). Pricing score gap: 0.4 points. Nomad has a cost advantage at this destination. The widest scoring gap is in support channels: HelloRoam leads by 1.1 points. Composite: HelloRoam 4.64/5 on this scorecard, Nomad 4.15/5.
Matrix analysis
What the Puerto Rico Feature Matrix Actually Means
Interpreting the Puerto Rico comparison matrix requires understanding how each dimension applies to local conditions.
Coverage: Puerto Rico is a single-operator market (Claro). All 5 providers share the same infrastructure. Coverage scores compress because no provider has a carrier advantage. The dimension effectively neutralizes.
Network: Puerto Rico runs on 5G. Since all providers route through the same infrastructure, network scores track the carrier tier, not the provider. Pricing: plans start at $3.08 (1GB), $3.08/GB floor rate. No unlimited plans in Puerto Rico. Fixed-data pricing drives the entire Pricing dimension. Overall spread: 0.49 points between #1 (HelloRoam) and #4 (Nomad). Provider selection matters significantly in Puerto Rico.
Use cases
Puerto Rico Travel Scenarios: Provider Recommendations
Score-weighted recommendations for Puerto Rico travelers.
Video Streaming
Airalo
Airalo is the strongest pick for streaming in Puerto Rico. Network Generation score: 4.4/5 on the rubric on Puerto Rico's 5G network via Claro. 5G handles HD streaming where the signal is strong. Fixed-data plans require budgeting: 1 hour of HD video uses approximately 3 GB.
Remote Work
HelloRoam
HelloRoam ranks first for remote work in Puerto Rico. Video calls need a steady connection more than a fast one. Puerto Rico's 5G network carries video calls where signal is strong. A real-time support channel matters when connectivity drops mid-session. HelloRoam: 24/7 support. Puerto Rico's moderate WiFi means the eSIM carries most of the workload.
Social Media
HelloRoam
HelloRoam fits social-heavy travelers in Puerto Rico. Instagram browsing runs 100-200 MB per hour and TikTok 300-500 MB per hour. At Puerto Rico's floor rate of $3.08/GB, an hour of TikTok scrolling costs roughly $1.50 on the entry tier. App quality score: 5.0/5 on our rubric for data monitoring while uploading.
Navigation
Airalo
Airalo leads for navigation use in Puerto Rico. Google Maps uses 10-15 MB per hour of active navigation. Coverage is the dominant factor: losing signal mid-route is worse than slow speed. Airalo routes through Claro in Puerto Rico, the sole operator. All providers deliver identical coverage for navigation.
Budget Travel
HelloRoam
HelloRoam is the strongest pick on a cost-conscious Puerto Rico trip. Pricing score: 4.4/5 in our comparison matrix, starting from $3.50. Puerto Rico entry: $3.08 for 1GB ($3.08/GB). Refund window: 180 days. A 180-day refund reduces purchase risk for uncertain itineraries.
Extended Stay
HelloRoam
HelloRoam fits extended stays in Puerto Rico. Average trip length: 7 days. Fixed data plans: larger tiers reduce per-GB cost. The 5GB tier is typically most cost-effective for stays over 10 days. Support quality matters more on longer trips. HelloRoam runs live chat and WhatsApp.
Coverage quality
Coverage Quality by Provider in Puerto Rico
How does coverage actually differ between providers in Puerto Rico? The answer starts with carrier routing. HelloRoam: Claro (5G). Airalo: Claro (5G). Holafly: Claro (5G). Nomad: Claro (5G). Saily: Claro (5G).
All 5 providers connect through Claro. Coverage quality is identical across the board. No provider gains a coverage advantage in Puerto Rico. The comparison shifts entirely to pricing tiers (20% weight), app features (20%), and support channels (20%). Puerto Rico operates on 5G. Puerto Rico is a emerging market with coverage concentrated in cities.
Support quality
Support Experience Compared for Puerto Rico eSIMs
Five support models for Puerto Rico travelers. Only three publish a real-time channel.
HelloRoam: real-time help on live chat and WhatsApp. 24/7 availability. 63 languages. 180-day refund window. Available around the clock regardless of Puerto Rico's time zone. Airalo: real-time help on in-app chat. 24/7 availability. 12 languages. 14-day refund window. Available around the clock regardless of Puerto Rico's time zone. Holafly: real-time help on 24/7 live chat. 24/7 availability. 10 languages. 180-day refund window. Available around the clock regardless of Puerto Rico's time zone. Nomad: no real-time channel, email and in-app messages only. Business hours (UTC+8) availability. 2 languages. 30-day refund window. Business hours (UTC+8). Check overlap with Puerto Rico's time zone (AST (UTC-4)). Saily: no real-time channel, email and in-app messages only. 24/7 availability. 1 language. 30-day refund window. Available around the clock regardless of Puerto Rico's time zone.
HelloRoam and Airalo and Holafly let Puerto Rico travelers reach a person in real time. For activation problems at arrival, that beats waiting on an email queue. Longest refund window: HelloRoam and Holafly at 180 days. Useful when Puerto Rico trip dates shift after purchase.
App usability
Puerto Rico eSIM App Quality: Installation to Monitoring
How each provider's app handles Puerto Rico connectivity varies by installation method, data tracking, and VPN integration.
HelloRoam: App score 5.0/5 in our comparison matrix. Airalo (4.7/5): QR code or direct in-app install. 3-5 minutes. Tracking: Granular: per-profile usage, hourly projections, remaining data alerts. Standout: Airmoney cashback (5-10%), real-time data tracking with hourly estimates. Holafly (4.1/5 in our comparison matrix): QR code via email + in-app mirror. 5-8 minutes. Tracking: Minimal: unlimited plans remove the need for consumption monitoring. Standout: Unlimited plan management. No data cap tracking needed.. Nomad (3.9/5 in our comparison matrix): Email QR code. Manual scan in phone settings. 4-6 minutes. Tracking: Basic: data balance only. No real-time estimates or usage projections. Standout: Lowest per-GB pricing in covered markets. Minimal UI.. Saily (4.5/5 on this scorecard): Direct in-app install with VPN bundled. 2-4 minutes. Tracking: Standard: data balance display, VPN status indicator, remaining allowance. Standout: Integrated NordVPN on every plan at zero cost.
App score leader for Puerto Rico: HelloRoam at 5.0/5 on our 2026 rubric.
Pricing analysis
What Puerto Rico eSIM Plans Actually Cost Per Gigabyte
Pricing in Puerto Rico tells a different story at each data tier. The cheapest provider at 1 GB is not always the cheapest at 10 GB.
1GB: $3.08 ($3.08/GB). 3GB: $8.12 ($2.71/GB). 5GB: $13.54 ($2.71/GB).
Best value: 3GB at $2.71/GB. Worst value: 1GB at $3.08/GB. Ratio: 1.1x difference between cheapest and most expensive per-GB rate. A 7-day trip at 0.8 GB/day needs ~6 GB. The 5GB tier at $13.54 covers that. Pricing score leader for Puerto Rico: Nomad at 4.8/5 on our 2026 rubric.
Quick comparison
Puerto Rico Provider Matchup Summary
Matrix summary
Puerto Rico Feature Matrix Overview
5 providers scored across coverage, pricing, network generation, app, and support for Puerto Rico. HelloRoam leads the matrix. Plans start at $3.08 on Claro's 5G network.
Verdict
Puerto Rico Recommendations, Scenario by Scenario
Scenario-based recommendations for Puerto Rico travelers.
Budget trips
Nomad scores highest
Nomad publishes the lowest per-GB rate card of the five, from $3.00. For Puerto Rico, the cheapest tracked plan is $3.08.
1GB fixed data planPrivacy-Conscious Travelers
Saily scores highest
Saily includes NordVPN protection on every plan at no extra cost. Its published rate card starts at $3.99 across destinations. Backed by Nord Security's infrastructure.
Fixed data + integrated VPNMulti-Country Trips
Airalo scores highest
Airalo regional bundles cover 200+ countries on a single eSIM. Asialink, Eurolink, and Discover Global work in Puerto Rico alongside neighboring destinations.
Regional multi-country bundlePuerto Rico Specifically
Airalo scores highest
Airalo scores highest overall for Puerto Rico in our 2026 matrix. Widest coverage catalogue. Airalo leads coverage at 200+ countries, the widest catalogue in the matrix, with regional multi-country bundles for complex itineraries.
Recommended: AiraloFAQ
Puerto Rico Provider Comparison Questions
Which eSIM provider scores highest across Puerto Rico?
Which eSIM provider scores highest across Puerto Rico?
HelloRoam scores 4.6/5.0 overall in our weighted matrix. Coverage on T-Mobile rates 4.5/5.0. Pricing rates 4.4/5.0 with plans from $3.08. All five dimensions carry equal 20% weight.
Which of Airalo and Holafly leads across Puerto Rico?
Which of Airalo and Holafly leads across Puerto Rico?
Airalo scores 4.5/5 on our rubric.0 with fixed data plans from $3.08. Holafly scores 4.3/5.0 with unlimited daily data at $2.99/day/day. Airalo covers 200+ countries. Holafly covers 160+.
Which provider prices Puerto Rico eSIM plans lowest?
Which provider prices Puerto Rico eSIM plans lowest?
The lowest per-GB rate for Puerto Rico is $2.71/GB. A 1GB plan costs $3.08. Nomad offers competitive per-GB pricing starting at $3.00. Compare all tiers in the pricing grid above.
Does Saily work in Puerto Rico?
Does Saily work in Puerto Rico?
Saily covers Puerto Rico on T-Mobile at 5G speeds. Its published rate card starts from $3.99 across destinations. Saily includes NordVPN protection on every plan at no extra cost. Saily covers 200+ countries total.
Which Puerto Rico eSIM provider has the highest-rated app?
Which Puerto Rico eSIM provider has the highest-rated app?
Airalo rates highest at 4.7/5 in our comparison matrix.0 on app quality with real-time data tracking, in-app installation, and Airmoney rewards. Saily rates 4.5/5 on our 2026 rubric.0 with an integrated VPN toggle. Holafly rates 4.1/5.0. Nomad rates 3.9/5.0.
Can I use a regional eSIM instead of a Puerto Rico-only plan?
Can I use a regional eSIM instead of a Puerto Rico-only plan?
Airalo offers regional bundles covering multiple countries on a single eSIM. Asialink (16 countries), Eurolink (39 countries), and Discover Global (130+ countries) all include Puerto Rico. Regional bundles cost more per-GB but save the hassle of managing multiple eSIMs on multi-country trips.
Which of the 4 Puerto Rico eSIM providers fits your trip?
Which of the 4 Puerto Rico eSIM providers fits your trip?
On a budget: Nomad (lowest per-GB from $3.00). Heavy data: Holafly (unlimited from $2.99/day/day). Privacy: Saily (NordVPN included). Widest coverage: Airalo (200+ countries). Your primary metric determines the right provider.
Puerto Rico data, live on arrival
Compare all five providers. Plans from $3.08.