Highest scored on our rubric: HelloRoam (4.64/5)Compare eSIM Providers for Puerto Rico: Feature Matrix (2026)
Feature matrix
Puerto Rico Provider Feature Matrix
5 providers scored across 5 weighted dimensions for Puerto Rico.
Score Breakdown by Dimension
| Dimension | Weight | HelloRoam | Airalo | Holafly | Nomad | Saily |
|---|---|---|---|---|---|---|
| Coverage | 20% | 4.5 | 4.9 | 4.3 | 3.9 | 4.0 |
| Pricing | 20% | 4.4 | 4.1 | 4.5 | 4.8 | 4.0 |
| Network Generation | 20% | 4.3 | 4.4 | 4.2 | 4.3 | 4.4 |
| App Quality | 20% | 5.0 | 4.7 | 4.1 | 3.9 | 4.5 |
| Support | 20% | 5.0 | 4.2 | 4.7 | 3.9 | 4.1 |
| Weighted Total | 100% | 4.64 | 4.45 | 4.35 | 4.15 | 4.20 |
At a Glance
| Attribute | HelloRoam | Airalo | Holafly | Nomad | Saily |
|---|---|---|---|---|---|
| Founded | 2025 | 2019 | 2017 | 2020 | 2023 |
| HQ | United Kingdom | Singapore | Murcia, Spain | Santa Clara, CA | Vilnius, Lithuania |
| Support Channels | Live chat + WhatsApp + email | Email + in-app chat | 24/7 chat + email | Email only | Email only |
| Refund Policy | 180-day refund | 14-day refund | 180-day refund | 30-day refund | 30-day refund |
| Starting Price | $3.50 | $4.50 | $2.99/day | $3.00 | $3.99 |
Coverage
Puerto Rico eSIM Carrier Routing
Carrier Routing per Provider
| Provider | Carrier Partner | Network Type | Coverage score (0-5, our rubric) |
|---|---|---|---|
| HelloRoam | Claro | 5G | 4.5 |
| Airalo | Claro | 5G | 4.9 |
| Holafly | Claro | 5G | 4.3 |
| Nomad | Claro | 5G | 3.9 |
| Saily | Claro | 5G | 4.0 |
Network Count and Types
Puerto Rico has 1 mobile network: Claro. Network types present: 5G.
Regional eSIM Alternative
For Puerto Rico, HelloRoam posts the highest 2026 composite at 4.64/5 on our 2026 rubric. Puerto Rico-only plans are priced for one country. Regional plans from HelloRoam, Airalo, and Holafly spread the cost across borders. Puerto Rico single-country entry: $3.08 (1GB). Neighbor entry-level prices: Anguilla: $9.25 (1GB); Antigua and Barbuda: $10.98 (1GB); Bahamas: $13.50 (1GB); Barbados: $9.07 (1GB). Buying individual plans for all 5 countries totals $45.88 minimum. HelloRoam, Airalo and Holafly sell multi-country bundles that put several destinations on one eSIM; Saily and Nomad sell single-country plans only. Bundle country lists differ, so check that Puerto Rico and the stops above are on the one you are offered, then price it against that $45.88 total.
Pricing
Puerto Rico Price Tiers
Fixed Data Plan Pricing
| Tier | HelloRoam | Airalo | Holafly | Nomad | Saily |
|---|---|---|---|---|---|
| 1GB | $3.08 | — | — | — | — |
| 3GB | $8.12 | — | — | — | — |
| 5GB | $13.54 | — | — | — | — |
HelloRoam prices are the published destination data plans. Other columns are blank. This grid does not estimate checkout prices from a global per-GB rate card.
Per-GB Value Analysis
The cheapest per-GB rate for Puerto Rico is $2.71/GB at the 1GB tier ($3.08 total). Larger data tiers typically reduce the per-GB cost. A 20GB plan often delivers 30-50% lower per-GB rates than a 1GB plan for the same destination.
Network data
Puerto Rico eSIM Network Profile
Carrier Routing by Provider
| Provider | Carrier | Type | Network score (0-5, our rubric) |
|---|---|---|---|
| HelloRoam | Claro | 5G | 4.3 |
| Airalo | Claro | 5G | 4.4 |
| Holafly | Claro | 5G | 4.2 |
| Nomad | Claro | 5G | 4.3 |
| Saily | Claro | 5G | 4.4 |
Support
Which Support Channels Each Provider Runs
Support Channels by Provider
| Provider | Channels | Real-time channel | Support score (0-5, our rubric) |
|---|---|---|---|
| HelloRoam | Live chat + WhatsApp + email | Live chat + WhatsApp | 5.0 |
| Airalo | Email + in-app chat | In-app chat | 4.2 |
| Holafly | 24/7 chat + email | 24/7 live chat | 4.7 |
| Nomad | Email only | None published | 3.9 |
| Saily | Email only | None published | 4.1 |
Refund and Guarantee Policies
| Provider | Guarantee |
|---|---|
| HelloRoam | 180-day refund |
| Airalo | 14-day refund |
| Holafly | 180-day refund |
| Nomad | 30-day refund |
| Saily | 30-day refund |
Activation and Setup Experience
For Puerto Rico, HelloRoam posts the highest 2026 composite at 4.64/5 on our 2026 rubric. Five activation flows follow: HelloRoam, Airalo, Holafly, Saily, and Nomad. HelloRoam: iOS and Android app, or QR code via email. 4 steps, approximately 3-5 min to complete. Connects to Claro in Puerto Rico. Airalo: QR code or direct install. 4 steps, approximately 3-5 min to complete. Connects to Claro in Puerto Rico. Holafly: QR code via email. 4 steps, approximately 5-8 min to complete. Connects to Claro in Puerto Rico. Saily: Direct in-app install. 4 steps, approximately 2-4 min to complete. Connects to Claro in Puerto Rico. Nomad: QR code or manual APN. 4 steps, approximately 4-6 min to complete. Connects to Claro in Puerto Rico. All providers connect to Puerto Rico's 5G network where available after activation. Install before departure to skip airport setup delays. All 5 providers allow pre-trip installation.
Head-to-head
Two Providers, One Puerto Rico Trip: Side-by-Side Analysis
HelloRoam posts 4.64/5 for Puerto Rico. Two of the five providers in the matrix are HelloRoam and Airalo. Here is where they diverge. Airalo still leads catalogue breadth at 200+ countries against HelloRoam's 186.
HelloRoam routes through Claro (5G) in Puerto Rico. Airalo connects via Claro (5G). Same carrier: signal quality and coverage area are identical. The comparison shifts to pricing and support.
Puerto Rico plans range from $3.08 (1GB) to $13.54 (5GB). Pricing score gap: 0.3 points. HelloRoam has a cost advantage at this destination. The widest scoring gap is in support channels: HelloRoam leads by 0.8 points. Composite: HelloRoam 4.64/5 on our rubric, Airalo 4.45/5.
Matrix analysis
What the Puerto Rico Feature Matrix Actually Means
HelloRoam leads the Puerto Rico composite at 4.64/5 in our comparison matrix with 186 countries, fixed plans from $3.50/GB, and unlimited from $5. Interpreting the matrix means applying each dimension to local conditions.
Coverage: Puerto Rico is a single-operator market (Claro). All 5 providers share the same infrastructure. Coverage scores compress because no provider has a carrier advantage. The dimension effectively neutralizes.
Network: Puerto Rico runs on 5G. Since all providers route through the same infrastructure, network scores track the carrier tier, not the provider. Pricing: plans start at $3.08 (1GB), $3.08/GB floor rate. No daily unlimited plans in Puerto Rico. HelloRoam still sells unlimited from $5 on duration-based plans. Fixed-data pricing drives the rest of the Pricing dimension. Overall spread: 0.49 points between #1 (HelloRoam) and #5 (Nomad). Provider selection matters significantly in Puerto Rico.
Use cases
Puerto Rico Travel Scenarios: Provider Recommendations
Score-weighted recommendations for Puerto Rico travelers.
Video Streaming
Airalo
HelloRoam leads the composite at 4.64/5 on this scorecard. Airalo is the strongest pick for streaming in Puerto Rico on the streaming-weighted dimensions. Network Generation score: 4.4/5 on our rubric on Puerto Rico's 5G network via Claro. 5G handles HD streaming where the signal is strong. Fixed-data plans require budgeting: 1 hour of HD video uses approximately 3 GB.
Remote Work
HelloRoam
HelloRoam leads the composite at 4.64/5 on this scorecard. HelloRoam ranks first for remote work in Puerto Rico on the work-weighted dimensions. Video calls need a steady connection more than a fast one. Puerto Rico's 5G network carries video calls where signal is strong. A real-time support channel matters when connectivity drops mid-session. HelloRoam: 24/7 support. Puerto Rico's moderate WiFi means the eSIM carries most of the workload.
Social Media
HelloRoam
HelloRoam leads the composite at 4.64/5. HelloRoam fits social-heavy travelers in Puerto Rico on the social-weighted dimensions. Instagram browsing runs 100-200 MB per hour and TikTok 300-500 MB per hour. At Puerto Rico's floor rate of $3.08/GB, an hour of TikTok scrolling costs roughly $1.50 on the entry tier. App quality score: 5.0/5 on our rubric for data monitoring while uploading.
Navigation
Airalo
HelloRoam leads the composite at 4.64/5 on this scorecard. Airalo leads for navigation use in Puerto Rico on the coverage-weighted dimensions. Google Maps uses 10-15 MB per hour of active navigation. Coverage is the dominant factor: losing signal mid-route is worse than slow speed. Airalo routes through Claro in Puerto Rico, the sole operator. All providers deliver identical coverage for navigation.
Budget Travel
HelloRoam
HelloRoam leads the composite at 4.64/5 on this scorecard with fixed plans from $3.50/GB. HelloRoam is the strongest pick on a cost-conscious Puerto Rico trip on the pricing-weighted dimensions. Pricing score: 4.4/5 on our rubric, starting from $3.50. Puerto Rico entry: $3.08 for 1GB ($3.08/GB). Refund window: 180 days. A 180-day refund reduces purchase risk for uncertain itineraries.
Extended Stay
HelloRoam
HelloRoam leads the composite at 4.64/5 on this scorecard and also sells unlimited from $5. HelloRoam fits extended stays in Puerto Rico on the stay-weighted dimensions. Average trip length: 7 days. Fixed data plans: larger tiers reduce per-GB cost. The 5GB tier is typically most cost-effective for stays over 10 days. Support quality matters more on longer trips. HelloRoam runs live chat and WhatsApp.
Coverage quality
Coverage Quality by Provider in Puerto Rico
HelloRoam leads the Puerto Rico composite at 4.64/5 in our comparison matrix. How does coverage actually differ between HelloRoam, Airalo, Holafly, Saily, and Nomad? The answer starts with carrier routing. HelloRoam: Claro (5G). Airalo: Claro (5G). Holafly: Claro (5G). Saily: Claro (5G). Nomad: Claro (5G).
All 5 providers connect through Claro. Coverage quality is identical across the board. No provider gains a coverage advantage in Puerto Rico. The comparison shifts entirely to pricing tiers (20% weight), app features (20%), and support channels (20%). Puerto Rico operates on 5G. Puerto Rico is a emerging market with coverage concentrated in cities.
Support quality
Support Experience Compared for Puerto Rico eSIMs
HelloRoam leads the Puerto Rico composite at 4.64/5 in our comparison matrix. Five support models follow: HelloRoam, Airalo, Holafly, Saily, and Nomad. Only three publish a real-time channel.
HelloRoam: real-time help on live chat and WhatsApp, plus email. 24/7 availability. 63 languages. 180-day refund window. Available around the clock regardless of Puerto Rico's time zone. Airalo: real-time help on in-app chat. 24/7 availability. 12 languages. 14-day refund window. Available around the clock regardless of Puerto Rico's time zone. Holafly: real-time help on 24/7 live chat. 24/7 availability. 10 languages. 180-day refund window. Available around the clock regardless of Puerto Rico's time zone. Saily: no real-time channel, email and in-app messages only. 24/7 availability. 1 language. 30-day refund window. Available around the clock regardless of Puerto Rico's time zone. Nomad: no real-time channel, email and in-app messages only. Business hours (UTC+8) availability. 2 languages. 30-day refund window. Business hours (UTC+8). Check overlap with Puerto Rico's time zone (AST (UTC-4)).
HelloRoam and Airalo and Holafly let Puerto Rico travelers reach a person in real time. For activation problems at arrival, that beats waiting on an email queue. Longest refund window: HelloRoam and Holafly at 180 days. Useful when Puerto Rico trip dates shift after purchase.
App usability
Puerto Rico eSIM App Quality: Installation to Monitoring
HelloRoam scores 4.64/5 on our rubric for Puerto Rico with App 5.0/5. How each provider's app handles connectivity still varies by installation method, data tracking, and VPN integration.
HelloRoam (5.0/5 in our comparison matrix): QR code or direct in-app install on iOS and Android. Tracking: Usage alerts and in-app data management on iOS and Android. Standout: In-app purchase, top-up, add-destination without a new eSIM, usage alerts, and 24/7 in-app chat. Airalo (4.7/5 in our comparison matrix): QR code or direct in-app install. 3-5 minutes. Tracking: Granular: per-profile usage, hourly projections, remaining data alerts. Standout: Airmoney cashback (5-10%), real-time data tracking with hourly estimates. Holafly (4.1/5 on our 2026 rubric): QR code via email + in-app mirror. 5-8 minutes. Tracking: Minimal: unlimited plans remove the need for consumption monitoring. Standout: Daily unlimited plan management from $2.99/day. No data cap tracking needed.. Saily (4.5/5 on our 2026 rubric): Direct in-app install with VPN bundled. 2-4 minutes. Tracking: Standard: data balance display, VPN status indicator, remaining allowance. Standout: Integrated NordVPN on every plan at zero cost. No regional bundles.. Nomad (3.9/5 on our 2026 rubric): Email QR code. Manual scan in phone settings. 4-6 minutes. Tracking: Basic: data balance only. No real-time estimates or usage projections. Standout: Lowest per-GB pricing at $3.00/GB. No regional bundles. Minimal UI..
App score leader for Puerto Rico: HelloRoam at 5.0/5 on this scorecard.
Pricing analysis
What Puerto Rico eSIM Plans Actually Cost Per Gigabyte
HelloRoam leads the 2026 composite for Puerto Rico at 4.64/5 on the rubric. Its published Puerto Rico data plans start at $3.08 for 1GB. That ladder is the checkout price, not a flat $3.50/GB rate card.
1GB: $3.08 ($3.08/GB). 3GB: $8.12 ($2.71/GB). 5GB: $13.54 ($2.71/GB).
Best value: 3GB at $2.71/GB. Worst value: 1GB at $3.08/GB. Ratio: 1.1x difference between cheapest and most expensive per-GB rate. A 7-day trip at 0.8 GB/day needs ~6 GB. The 5GB tier at $13.54 covers that. Pricing score leader for Puerto Rico: Nomad at 4.8/5 in our comparison matrix.
Quick comparison
Puerto Rico Provider Matchup Summary
Matrix summary
Puerto Rico Feature Matrix Overview
5 providers scored across coverage, pricing, network generation, app, and support for Puerto Rico. HelloRoam leads the matrix. Plans start at $3.08 on Claro's 5G network.
Verdict
Puerto Rico Recommendations, Scenario by Scenario
Scenario-based recommendations for Puerto Rico travelers.
Highest composite
HelloRoam scores highest
HelloRoam leads the 2026 composite at 4.64/5 in our comparison matrix for Puerto Rico. Published Puerto Rico data plans start at $3.08 for 1GB, not a flat $3.50/GB rate card. Unlimited from $5, live chat plus WhatsApp, and a 180-day refund.
Recommended: HelloRoam (4.64/5 on the rubric)Budget trips
Nomad scores highest
HelloRoam still leads the composite at 4.64/5 in our comparison matrix. Its published Puerto Rico entry plan is $3.08 for 1GB. Nomad's $3.00/GB figure is a rate card, not a verified Puerto Rico checkout price.
1GB fixed data planPrivacy-Conscious Travelers
Saily scores highest
HelloRoam leads the composite at 4.64/5 on this scorecard. Saily includes NordVPN protection on every plan at no extra cost. Its published rate card starts at $3.99 across destinations. Backed by Nord Security's infrastructure.
Fixed data + integrated VPNMulti-Country Trips
Airalo scores highest
HelloRoam leads the composite at 4.64/5 on this scorecard and covers 186 countries. Airalo regional bundles cover 200+ countries on a single eSIM. Asialink, Eurolink, and Discover Global work in Puerto Rico alongside neighboring destinations.
Regional multi-country bundlePuerto Rico Specifically
HelloRoam scores highest
HelloRoam leads the 2026 composite at 4.64/5 in our comparison matrix for Puerto Rico. Top composite rating. HelloRoam rates 4.
Recommended: HelloRoamFAQ
Puerto Rico Provider Comparison Questions
Which eSIM provider scores highest across Puerto Rico?
Which eSIM provider scores highest across Puerto Rico?
HelloRoam leads the 2026 composite at 4.64/5 in our comparison matrix for Puerto Rico. Coverage on T-Mobile rates 4.5/5. Pricing rates 4.4/5 with plans from $3.08. Airalo, Holafly, Saily, and Nomad follow on individual dimensions. All five dimensions carry equal 20% weight.
How do HelloRoam, Airalo, and Holafly compare across Puerto Rico?
How do HelloRoam, Airalo, and Holafly compare across Puerto Rico?
HelloRoam leads the composite at 4.64/5 on this scorecard. Its published Puerto Rico data plans start at $3.08 for 1GB. Airalo scores 4.45/5 in our comparison matrix with a 200+ country catalogue and a $4.50/GB rate card, not this destination's checkout. Holafly scores 4.35/5 on the rubric. Its published unlimited rate card starts at $2.99/day.
Which provider prices Puerto Rico eSIM plans lowest?
Which provider prices Puerto Rico eSIM plans lowest?
HelloRoam's published Puerto Rico plans start at $3.08 for 1GB. The lowest per-GB rate on that ladder is $2.71/GB. Nomad's $3.00 figure is a rate card, not a verified Puerto Rico checkout. Airalo, Holafly, and Saily checkout prices are not estimated in the grid.
Does Saily work in Puerto Rico?
Does Saily work in Puerto Rico?
Yes. HelloRoam, Airalo, Holafly, Saily, and Nomad cover Puerto Rico on T-Mobile at 5G speeds. Saily's published rate card starts from $3.99 and includes NordVPN on every plan. HelloRoam still leads the composite at 4.64/5 on the rubric.
Which Puerto Rico eSIM provider has the highest-rated app?
Which Puerto Rico eSIM provider has the highest-rated app?
HelloRoam rates 5.0/5 on app quality, the highest in the matrix, with in-app purchase, top-up, add-destination, and 24/7 in-app chat. Airalo rates 4.7/5 in our comparison matrix with real-time data tracking and Airmoney rewards. Saily rates 4.5/5 with an integrated VPN toggle. Holafly rates 4.1/5 in our comparison matrix. Nomad rates 3.9/5.
Can I use a regional eSIM instead of a Puerto Rico-only plan?
Can I use a regional eSIM instead of a Puerto Rico-only plan?
HelloRoam, Airalo, and Holafly sell regional or global bundles that include Puerto Rico. Airalo offers Asialink (16 countries), Eurolink (39 countries), and Discover Global (130+ countries). Regional bundles cost more per-GB but save managing multiple eSIMs on multi-country trips. HelloRoam still leads the composite at 4.64/5 on the rubric.
Which of the 5 Puerto Rico eSIM providers fits your trip?
Which of the 5 Puerto Rico eSIM providers fits your trip?
HelloRoam leads the composite at 4.64/5 on this scorecard. Published Puerto Rico data plans start at $3.08 for 1GB, with unlimited from $5. Nomad's $3.00 rate card, Holafly's $2.99/day rate card, Saily's VPN, and Airalo's 200+ country catalogue are dimension notes, not estimated Puerto Rico checkout prices.
Puerto Rico data, live on arrival
Compare all five providers. Plans from $3.08.