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Indonesia flag Highest on our rubric: HelloRoam (4.64/5)

eSIM Providers for Indonesia (2026) — 5 Compared

7 Plans3 Networks5GJune 2026

We compared 5 providers — HelloRoam, Airalo, Holafly, Saily, and Nomad — across 7 plan tiers for Indonesia. Fixed data plans range from $3.99 (1GB) to $31.49 (20GB), with the lowest per-GB rate at $0.84/GB. Unlimited daily data is available from $3.49/day. Each provider routes through a different carrier in Indonesia's 3-operator mobile network (Telkomsel, XL and Smartfren).

Coverage score weights each provider's carrier assignment against Telkomsel, XL and Smartfren's respective reach. Network Generation score reflects the 5G infrastructure across Indonesia. App quality and support scores are derived from published app features and the support channels each provider lists. Refund score reflects each provider's stated money-back policy.

HelloRoam connects through Telkomsel. Airalo also routes through Telkomsel. Holafly routes via XL. Saily uses Smartfren. Nomad connects to Telkomsel. Because all providers use the same physical infrastructure, signal quality is functionally equivalent in urban areas — pricing, app experience, and refund terms are the differentiating variables.

From the matrix

HelloRoam Top composite rating

4.6/5 on our rubric186+ countriesfrom $3.50/GB

Across all 5 providers we track for Indonesia: 7 plans on 3 networks, 5G, market low $0.84/GB.

Affiliate link. We may earn a commission at no extra cost to you.

The comparison

Indonesia eSIM providers compared

All 5 providers ranked by overall rating. Color-coded by value.

5 eSIM providers for Indonesia, verified June 2026
ProviderRubric score (0-5)From / GB
HelloRoam logo
HelloRoamHighest scoreTop composite rating
4.6from $3.50/GB
Airalo logo
AiraloWidest coverage catalogue
4.5$4.50/GB
Holafly logo
HolaflyStrongest unlimited tier
4.3$2.99/day
Nomad logo
NomadMost competitive per-GB rates
4.2$3.00/GB
Saily logo
SailyLeading privacy integration
4.2$3.99/GB

Prices verified June 2026. Updated weekly from provider websites.

Feature matrix

Indonesia eSIM feature matrix

How each provider stacks up specifically for Indonesia travelers.

eSIM providers for Indonesia — feature comparison, June 2026
FeatureHelloRoamAiraloHolaflyNomadSaily
Pricing Score4.4/5 on our 2026 rubric4.1/5 on the rubric4.5/5 on our rubric4.8/5 on the rubric4.0/5 on our rubric
Coverage Score4.5/5 on our rubric4.9/5 on our 2026 rubric4.3/5 on the rubric3.9/5 on our 2026 rubric4.0/5 on our rubric
Network Generation4.3/5 on the rubric4.4/5 on our 2026 rubric4.2/5 in our comparison matrix4.3/5 on the rubric4.4/5 on our 2026 rubric
App Quality5.0/5 on this scorecard4.7/5 on the rubric4.1/5 on the rubric3.9/5 on our 2026 rubric4.5/5 on our rubric
Refund Window180 days14 days180 days30 days30 days
Real-time SupportLive chat and WhatsAppIn-app chatLive chatNone publishedNone published
Countries Covered186+200+160+200+200+
Indonesia CarrierTelkomsel (5G)XL (4G LTE)Smartfren (4G LTE)Telkomsel (5G)XL (4G LTE)

Score breakdown

Indonesia provider scores

Weighted matrix score across coverage, pricing, app, speed, and support.

Recommended
4.6/ 5Scored on our published rubric, not an app-store average.HelloRoam
4.5/ 5Scored on our published rubric, not an app-store average.Airalo
4.3/ 5Scored on our published rubric, not an app-store average.Holafly
4.2/ 5Scored on our published rubric, not an app-store average.Nomad
4.2/ 5Scored on our published rubric, not an app-store average.Saily

Carrier routing

Indonesia provider-to-carrier routing

5 providers route through 3 carriers in Indonesia. Each assignment affects coverage reach and connection priority. HelloRoam routes through Telkomsel on 5G. Airalo routes through XL on 4G LTE. Holafly routes through Smartfren on 4G LTE. Nomad routes through Telkomsel on 5G. Saily routes through XL on 4G LTE.

Networks

Indonesia carrier routing

Indonesia has 3 mobile operators — Telkomsel, XL and Smartfren. Provider-to-carrier routing for Indonesia: HelloRoam: Telkomsel / 5G; Airalo: XL / 4G LTE; Holafly: Smartfren / 4G LTE; Nomad: Telkomsel / 5G; Saily: XL / 4G LTE. All 5 providers support 5G where the local network covers it. Speed differences between carriers are below 10% in major urban areas. Multi-operator market: rural coverage varies by assigned carrier. Confirm coverage maps for your specific itinerary before selecting a plan.

Telkomsel
5G
XL
4G
Smartfren
4G

Operator column

Local operators HelloRoam lists across Indonesia

Attribute: operators published per destination. Value for Indonesia: 3 operators. Dataset mean across 185 destinations: 1.48.

HelloRoam lists 3 local operators on its Indonesia plans.

A HelloRoam eSIM in Indonesia attaches to Smartfren, Telkomsel or XL.

Operator order in the list is alphabetical, so it does not rank or predict attachment.

At least one Indonesia operator on this list carries a 5G label.

68 of 185 destinations in this dataset list more than one operator.

Operator list for Indonesia, from 154 distinct operators across the full dataset
Local operatorNetwork generation labels
Smartfren4G
Telkomsel5G
XL4G

Source: HelloRoam network data, captured 17 August 2026. HelloRoam publishes an operator list per destination. No speed measurement is involved. Generation labels state which network technology an operator runs. They are not a throughput figure and this table reports none.

Network data

Indonesia networks an eSIM actually uses

Indonesia carries 5G service, which handles most travel tasks. Here is the full profile. 5G is available where the local carrier has deployed it, with 4G LTE as the fallback everywhere else. 5G coverage in Indonesia: limited. Telkomsel launched 5G in Jakarta and Bali in 2023; expansion slow across archipelago All 5 providers route through Telkomsel, XL and Smartfren. They share the same physical infrastructure, so the network is not what separates them here.

Coverage analysis

Indonesia coverage gap analysis

Coverage quality in Indonesia depends on operator count and carrier assignment. Here is the gap analysis. Indonesia's 3 operators (Telkomsel, XL and Smartfren) have varying rural footprints. The provider-to-carrier routing table above shows which network each eSIM connects to. In cities, all carriers overlap. Outside major metros, coverage gaps appear based on your assigned carrier. Network type: 5G. Speed is consistent where coverage exists. Dead zones are a coverage problem, not a speed problem. Telkomsel's published map covers Bali, including Nusa Penida and the Ubud rice terraces. Komodo National Park is a gap on the same map.

Pricing

Indonesia eSIM pricing, tier by tier

Pricing spread across 5 fixed data tiers: 1GB at $3.99 ($3.99/GB), 3GB at $7.99 ($2.66/GB), 5GB at $12.49 ($2.50/GB), 10GB at $19.49 ($1.95/GB), 20GB at $31.49 ($1.57/GB). Lowest per-GB rate: 20GB at $1.57/GB. Entry-level cost: $3.99 for 1GB ($3.99/GB). Unlimited tiers: $3.35 for 1 day ($3.35/day) to $85.85 for 30 days ($2.86/day, 18% discount). All unlimited plans include 2GB of full-speed data per day before throttling applies. Pricing matrix scores: Nomad rates highest at 4.8/5 on our 2026 rubric. Nomad starts from $3.00 for Indonesia plans. On a data-heavy trip, the 20GB tier at $1.57/GB has the lowest per-GB cost in the fixed data range.

eSIM plan pricing for Indonesia — June 2026
DataPrice (USD)Price per GB
1GB$3.99$3.99
3GB$7.99$2.66
5GB$12.49$2.50
10GB$19.49$1.95
20GB$31.49$1.57
Unlimited / day$3.49/day

Plan types

Unlimited vs fixed data plans in Indonesia

Choosing between fixed and unlimited data in Indonesia comes down to daily consumption and trip length. A 8-day unlimited plan costs $27.92 total ($3.49/day). Fixed data tiers for comparison: 1GB: $3.99, 3GB: $7.99, 5GB: $12.49. Breakeven: if you use more than 4.2 GB/day, unlimited costs less per GB than the cheapest fixed tier. Note: unlimited plans include 2GB of full-speed data per day before speeds are reduced. Light data users in Indonesia save more with a fixed data tier.

Data consumption

Indonesia data usage, app by app

Before choosing a plan tier for Indonesia, look at what each app consumes and costs. Google Maps: 2.1 MB per 10 min (under $0.01 at $0.84/GB). WhatsApp photo: 3 MB per 1 photo (under $0.01 at $0.84/GB). Email: 3 MB per 1 email (under $0.01 at $0.84/GB). Instagram: 25 MB per 10 min ($0.02 at $0.84/GB). Zoom: 600 MB per 1 hr ($0.49 at $0.84/GB). TikTok: 67 MB per 10 min ($0.05 at $0.84/GB). WiFi availability in Indonesia is rated good, so offloading Zoom and streaming to hotel WiFi reduces eSIM consumption.

Plan sizing

Indonesia data sizing, trip by trip

The right eSIM tier for Indonesia matches your real usage pattern, not a marketing label. A 8-day trip at 1.3 GB/day = 10.4 GB raw. Indonesia's good WiFi reduces eSIM load by ~25%, bringing the adjusted need to 8 GB. The 10GB tier at $19.49 ($1.95/GB) covers that. For heavy video or hotspot use, step up to the next tier to avoid mid-trip top-ups.

Savings

Indonesia roaming charges against eSIM savings

Carrier roaming in Indonesia costs $12/day on AT&T and Verizon international plans. An eSIM cuts that figure. Carrier roaming: $12/day x 8 days = $96.00. eSIM entry: $3.99 for 1GB in Indonesia. Savings: $92.01 (96%) over a 8-day trip. Unlimited eSIM: $3.49/day x 8 days = $27.92 — saves $68.08 vs carrier roaming. Carrier roaming typically includes data, talk, and text. eSIM plans cover data only. Factor in WiFi calling if you need voice service in Indonesia.

Local context

Indonesia connectivity notes

Comparison factors specific to Indonesia: All devices must be IMEI-registered to use Indonesian SIM cards; international roaming and travel eSIMs are exempt IMEI requirements add activation friction — factored into the setup complexity score for Indonesia. NIK (national ID) or passport required; biometric verification needed eSIM providers skip physical SIM registration, improving activation ease scores across all 5 providers in Indonesia. Telkomsel launched 5G in Jakarta and Bali in 2023; expansion slow across archipelago 5G availability is a direct input to the Network Generation score in this matrix. Telkomsel's published map covers Bali, including Nusa Penida and the Ubud rice terraces. Komodo National Park is a gap on the same map.

Airport comparison

Airport SIM vs eSIM in Indonesia

Airport SIM booths at Ngurah Rai / Bali (DPS) / Soekarno-Hatta (CGK) charge a premium. eSIM plans for Indonesia skip the queue entirely. Airport SIM at Ngurah Rai / Bali (DPS) / Soekarno-Hatta (CGK): typically $5-15 for 5-20GB / 15-30 days. Counter queue at the airport SIM desk: 10-20 min; IMEI check may add time. Available from: Telkomsel, XL Axiata, Indosat. eSIM entry price for Indonesia: $3.99 (1GB). No queue. Activate before landing. Time saved: eSIM installation takes 3-5 minutes from your phone. Airport SIM booths add 10-20 min; IMEI check may add time of waiting after a flight. Airport SIMs require a physical SIM slot. Dual-SIM and eSIM-only devices (iPhone 14 US and newer) cannot use physical airport SIMs.

Seasonal patterns

Indonesia seasonal pricing patterns

Seasonal demand in Indonesia shifts network congestion and sometimes plan availability. Peak season: Apr-Oct, Dec-Jan. Dry season April-October is peak for Bali; Christmas/New Year brings second wave Annual tourist volume: 14.5M (2024). Price seasonality: Prices stable; Bali airport counters charge 30-50% premium over city stores. During peak months, Indonesia's Telkomsel, XL and Smartfren networks handle higher load. Congested tourist areas can feel slower at peak hours, on every provider alike, because they all share those towers. Purchasing your eSIM before peak season guarantees the current rate. eSIM plans do not surge-price, but provider promotions may vary by season.

Regional plans

Regional vs single-country plans: Indonesia and neighbors

Multi-country travelers near Indonesia face a choice: buy per-country plans or one regional bundle. Indonesia single-country entry: $3.99 (1GB). Neighbor entry-level prices: Afghanistan: $8.10 (1GB); Armenia: $4.99 (1GB); Azerbaijan: $4.45 (1GB); Bangladesh: $3.49 (1GB). Buying individual plans for all 5 countries totals $25.02 minimum. HelloRoam, Airalo and Holafly sell multi-country bundles that put several destinations on one eSIM; Nomad and Saily sell single-country plans only. Bundle country lists differ, so check that Indonesia and the stops above are on the one you are offered, then price it against that $25.02 total.

Device support

Indonesia eSIM device compatibility

Device compatibility determines whether you can use an eSIM in Indonesia. Here is the breakdown by platform. iPhone: XS and newer support eSIM. iPhone 14 (US) and later are eSIM-only. Setup: Settings → Cellular → Add eSIM → scan QR code. Works on Indonesia's 5G network via Telkomsel, XL and Smartfren. Android: Samsung Galaxy S20+, Google Pixel 3+, and select Xiaomi/Oppo models support eSIM. Setup: Settings → Network → SIM → Add eSIM. Carrier lock status may block activation — verify before purchasing a Indonesia plan. Google Pixel: Full eSIM support from Pixel 3 onward. Direct installation via the Google Fi or carrier app. Compatible with all Indonesia eSIM providers. Indonesia requires IMEI registration. Your device IMEI must be registered with Telkomsel, XL and Smartfren before the eSIM activates. Dial *#06# on your phone to check IMEI and eSIM capability before purchasing any Indonesia plan.

Activation flows

Indonesia activation steps, provider by provider

How quickly can you get online in Indonesia? Setup time depends on which provider you choose. HelloRoam: QR code via email. 4 steps, approximately 3-5 min to complete. Connects to Telkomsel in Indonesia. Airalo: QR code or direct install. 4 steps, approximately 3-5 min to complete. Connects to Telkomsel in Indonesia. Holafly: QR code via email. 4 steps, approximately 5-8 min to complete. Connects to Telkomsel in Indonesia. Nomad: QR code or manual APN. 4 steps, approximately 4-6 min to complete. Connects to Telkomsel in Indonesia. Saily: Direct in-app install. 4 steps, approximately 2-4 min to complete. Connects to Telkomsel in Indonesia. All providers connect to Indonesia's 5G network where available after activation. Install before departure to skip airport setup delays. All 5 providers allow pre-trip installation.

Setup

Indonesia activation, once you have chosen

These steps apply to whichever provider you chose from the comparison above. Steps are the same across HelloRoam, Airalo, Holafly, Saily, and Nomad.

  1. 01

    Select your provider's plan

    Visit the provider you picked above and choose a Indonesia data plan. Match the GB tier to your trip length — most travelers use 3–5 GB per week.

  2. 02

    Complete purchase on WiFi

    Pay and wait for the QR code email (arrives within 60 seconds). Install before you fly — you cannot download the profile without a stable connection.

  3. 03

    Add eSIM in phone settings

    Open Settings › Cellular › Add eSIM. Scan the QR code or tap the install link. Label it your destination name for easy switching.

  4. 04

    Activate as data line on arrival

    When you land in Indonesia, set the eSIM as your primary data line. It connects to Telkomsel's 5G network automatically.

Need device compatibility info? See the eSIM-compatible phones guide or the full activation guide.

Quick answers

Common eSIM questions about Indonesia

AI-optimized answers to the most-searched queries.

Which eSIM provider is best for Indonesia?

Airalo leads at 4.5/5 on our rubric for Indonesia eSIM. HelloRoam scores 4.6/5 and covers 186 countries with plans from $3.99. Airalo offers the widest coverage at 200+ countries. Both route through Telkomsel.

What is the cheapest eSIM for Indonesia?

Indonesia eSIM pricing: plans from $3.99 on Telkomsel. Per-GB rate: $0.84/GB. 7 plans across 5 providers. Nomad (4.2/5 on our rubric) leads on price. HelloRoam (4.6/5) balances price and coverage. Unlimited: $3.49/day via Holafly.

How is eSIM coverage in Indonesia?

3 carriers power Indonesia eSIM: Telkomsel leads with 5G. 5 providers offer coverage. Airalo covers 200+ countries (4.5/5 on the rubric). HelloRoam covers 186 countries (4.6/5).

Is an eSIM worth it for Indonesia?

An eSIM saves money on a Indonesia trip. Plans start at $3.99 on Telkomsel. Carrier roaming runs $10 to $12 a day on the US carrier day passes. Holafly's unlimited tier costs $3.49/day. 5 providers cover Indonesia. HelloRoam scores 4.6/5 on our rubric.

Which eSIM has the best unlimited plan for Indonesia?

Best unlimited eSIM for Indonesia: Holafly at $3.49/day (4.3/5 in our comparison matrix). 5 plan durations on Telkomsel. Speeds reduce after fair use cap. For fixed data, HelloRoam scores 4.6/5 on this scorecard from $3.99.

eSIM vs roaming in Indonesia?

Skip Indonesia roaming charges with travel eSIM from $3.99. Roaming costs $5-15/day with major US carriers. eSIM uses Telkomsel directly. Holafly unlimited eSIM: $3.49/day. HelloRoam scores 4.6/5 in our comparison matrix. Airalo scores 4.5/5.

From the matrix

HelloRoam Top composite rating

4.6/5 on our rubric186+ countriesfrom $3.50/GB

Affiliate link. We may earn a commission at no extra cost to you.

FAQ

Indonesia eSIM questions, answered

Which method scores Indonesia eSIM providers?

We score each provider on five weighted dimensions for Indonesia: Pricing Tiers (20%) — per-GB cost and plan range; Coverage Breadth (20%) — carrier routing quality and 5G network reach via Telkomsel; Network Generation (20%) — which technologies the local network carries; App Features (20%) — installation flow and eSIM management; Support Channels (20%) — which channels exist and how long the refund window runs. HelloRoam, Airalo, Holafly, Saily, and Nomad are scored independently for each destination. The same provider can rank differently for Indonesia versus other countries depending on local carrier partnerships and pricing.

Which provider posts the highest Indonesia coverage score?

Airalo holds the highest coverage score for Indonesia at 4.9/5 on our 2026 rubric. Coverage in Indonesia routes through Telkomsel, XL, and other local operators on 5G. The 25% coverage weight in our scoring formula reflects how important signal availability is. Holafly scores 4.5/5 on the rubric on coverage — strong for Indonesia but limited to 160 countries total. Saily and Nomad each cover 200 countries, scoring 4.0/5 on our 2026 rubric and 3.5/5 on our coverage rubric. On a single-destination trip to Indonesia there is no practical coverage gap between providers.

Which criteria drive the Indonesia comparison matrix?

The comparison matrix evaluates five dimensions: (1) Pricing — entry price, per-GB rate at each tier, and whether unlimited daily is available for Indonesia; (2) Coverage — which local carriers each provider routes through and 5G network quality; (3) Network — which generations the local carriers run, and where each is available; (4) App quality — eSIM installation flow and APN auto-configuration; (5) Refund policy — Holafly offers 180 days, Saily and Nomad 30 days, Airalo 14 days. All five scores combine into the overall ranking for Indonesia.

Which data size covers a Indonesia trip?

Most travelers to Indonesia use 1.3GB per day on cellular. Maps, messaging, and social media consume 500MB-1GB daily. Streaming video pushes usage to 3-5GB per day. For a 8-day trip with good WiFi availability, a 5GB fixed plan covers light-to-moderate usage comfortably. Heavy users should consider Holafly's unlimited daily plan at $3.49/day. WiFi at hotels and cafes in Indonesia reduces cellular consumption by 30-60% depending on usage patterns.

Which Indonesia travellers get value from unlimited data?

Unlimited data in Indonesia costs $3.49/day through Holafly — $27.92 for a 8-day trip. A 5GB fixed plan costs $12.49. The breakeven point: if you use more than 15GB during your Indonesia trip, unlimited becomes cheaper per-GB. Remote workers streaming video or on daily video calls easily exceed 5GB per day, making unlimited the clear value play. Casual travelers using maps and messaging rarely need unlimited.

Which moment suits activating a Indonesia eSIM?

Install your Indonesia eSIM 24-48 hours before departure while you have stable WiFi. Do not enable data roaming until you land. Most providers start the plan validity clock at first data use, not at installation. Airalo and Holafly both confirm this policy for Indonesia. Saily and Nomad start validity on first connection. Install early to troubleshoot any QR scanning issues while you still have home internet. Enable data roaming in Indonesia only after landing and clearing customs.

Which steps set up dual SIM with a Indonesia eSIM?

Set your travel eSIM as the data line and keep your home SIM for calls and texts. On iPhone: Settings > Cellular > select the Indonesia eSIM line > Turn On This Line > set as Cellular Data. On Android: Settings > Network > SIM Manager > set eSIM as mobile data. Disable Data Roaming on your home SIM to prevent charges. Enable Data Roaming on the Indonesia eSIM only. All five providers — HelloRoam, Airalo, Holafly, Saily, Nomad — work in dual SIM mode.

Which Indonesia rules cover device IMEI registration?

All devices must be IMEI-registered to use Indonesian SIM cards; international roaming and travel eSIMs are exempt A travel eSIM does not bypass IMEI registration — the device itself needs registration, not the SIM profile. All five providers (HelloRoam, Airalo, Holafly, Saily, Nomad) handle network-level registration on their side. Verify current IMEI requirements with official government sources before traveling to Indonesia.

Which speeds does a Indonesia travel eSIM reach?

Indonesia travel eSIMs run on 5G. 5G coverage here is limited. All five providers — HelloRoam, Airalo, Holafly, Saily, Nomad — access the same Telkomsel infrastructure, so the network is the same whichever one you buy. Peak-hour slowdowns affect all providers equally in dense urban areas. We publish no speed measurements, because we do not measure anyone's network.

Can I switch providers mid-trip in Indonesia?

You can switch providers during your Indonesia trip by purchasing and installing a new eSIM. WiFi is required to download the new profile. iPhone 13+ supports multiple eSIM profiles — install the new one alongside the old. Older iPhones need to delete the current eSIM first. Android varies by manufacturer. Refund windows: Holafly 180 days, Saily 30 days, Nomad 30 days, Airalo 14 days — unused data on the old plan may qualify for a refund. Switching takes 5-10 minutes on WiFi.

Which price does a Indonesia eSIM start at?

Indonesia eSIM prices range from $3.99 for 1GB (entry level) to $31.49 for 20GB (largest fixed plan). Unlimited daily data is available from $3.49/day. The lowest per-GB rate is $0.84 on the highest-volume fixed tier. All five providers — HelloRoam, Airalo, Holafly, Saily, Nomad — offer Indonesia plans with pricing set by their individual margin structures on the same Telkomsel carrier infrastructure.

Can I add more data mid-trip in Indonesia?

Airalo supports in-app top-ups for Indonesia — purchase additional data without installing a new eSIM. Holafly's unlimited plan eliminates top-up need entirely. Saily requires a new eSIM purchase for more data. Nomad also requires a separate purchase. Top-ups need an internet connection: WiFi (good availability in Indonesia) or remaining cellular data. Buy top-ups before your current plan runs out to avoid being offline in Indonesia while trying to purchase more data.

Which seasons move Indonesia eSIM prices?

eSIM prices for Indonesia do not fluctuate seasonally. All five providers — HelloRoam, Airalo, Holafly, Saily, Nomad — maintain consistent pricing year-round. Peak season (Apr-Oct, Dec-Jan) brings more tourists but no price hikes on eSIM plans. Dry season April-October is peak for Bali; Christmas/New Year brings second wave The $0.84/GB floor rate holds regardless of travel dates. What does change during peak months: network congestion in popular areas can reduce speeds temporarily. Consider a higher-data plan during peak season to buffer against slower connections.

Which Indonesia eSIM app scores highest on usability?

Airalo leads at 4.7/5 on the App dimension of our rubric, the highest among the five providers. Installation for Indonesia takes 3 taps inside the app. Saily scores 4.5/5 on the rubric, combining eSIM management with built-in NordVPN in one interface. Holafly scores 4.1/5 on our 2026 rubric with reliable auto-APN configuration for Indonesia. Nomad scores 3.9/5, functional but reliant on email-delivered QR codes rather than in-app installation. App Features carries 20% weight in our scoring matrix because a clunky install process can delay connectivity on arrival.

Support channels

Indonesia eSIM customer support compared

Support matters when something goes wrong with your Indonesia eSIM. Here is how each provider handles it. HelloRoam: Live chat, WhatsApp, Email. Real-time channels: Live chat and WhatsApp. Hours: 24/7. Languages: English, +62 more via 63-language interface. Airalo: In-app chat, Email, Help center. Real-time channels: In-app chat. Hours: 24/7. Languages: English, Spanish, French, Arabic, +8 more. Holafly: Live chat, Email, WhatsApp, Phone. Real-time channels: Live chat. Hours: 24/7. Languages: English, Spanish, French, German, Portuguese, +5 more. Nomad: Email, Help center, In-app support. Real-time channels: None published. Hours: Business hours (UTC+8). Languages: English, Chinese. Saily: In-app chat, Email. Real-time channels: None published. Hours: 24/7. Languages: English. Time zone matters: if you hit a problem in Indonesia at night local time, 24/7 channels beat business-hours-only options.

Refund terms

Indonesia eSIM refund policies compared

Refund window length varies from 14 days to 180 days across providers selling Indonesia eSIMs. HelloRoam: 180 days window. Condition: Unused plan, not yet activated. Refund via Original payment method. Airalo: 14 days window. Condition: Unused data only, no activation. Refund via In-app credit or original payment. Holafly: 180 days window. Condition: Before activation, within 180 days of purchase. Refund via Original payment method. Nomad: 30 days window. Condition: Unused and uninstalled data plan. Refund via Original payment method. Saily: 30 days window. Condition: Unused plan, not yet installed. Refund via Original payment method. HelloRoam and Holafly share the longest refund window at 180 days. All refund policies require the eSIM to be unused and unactivated. Once you activate data on Indonesia's network, refunds are not available.

Indonesia data, live on arrival

Compare all 5 providers. Plans from $0.84/GB.

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